Return Policy

At Pump Peelz, we want you to love your purchase! We understand that sometimes things don't work out, and we're here to help make the return process as smooth as possible. 💙

Return Eligibility

  • You have 14 days after receiving your order to request a return.

  • Items must be in unused and unopened condition to be eligible for return approval.

  • Returns must be authorized before being sent back. Please contact us first with your order number and details. Returns sent without prior authorization may not be accepted.

Important Return Details

  • Customers are responsible for the cost of return shipping.

  • We do not provide prepaid return labels.

  • Returned items must be received and inspected before a store credit, exchange, or refund is processed.

  • Original shipping fees and collected taxes are non-refundable.

  • Store credits or exchanges may be offered on a case-by-case basis depending on the situation and the condition of the returned items.

Refund Guidelines

  • Refunds (if applicable) will be issued to the original payment method after we receive and inspect the returned item(s).

  • Please allow 5–10 business days after approval for refunds to appear on your statement, depending on your bank or card provider.

  • Original shipping fees and collected taxes are non-refundable.

  • If a return is received in non-eligible condition (used, damaged, or missing packaging), we may decline the refund or offer a partial store credit instead.

Shipping Protection and Damaged Orders

If you purchased shipping protection at checkout, we are happy to assist with replacements, store credit, or refunds for packages lost or damaged during transit.

If shipping protection was declined at checkout, Pump Peelz is not responsible for lost, stolen, or damaged packages once they leave our facility.
In these cases, customers must file a claim directly with USPS: USPS Missing Mail Claim.

If your package arrives damaged, please contact us within 14 days with photos. We’ll be happy to help guide you through the claims process if needed.

Shipping and Returns

  • Original shipping charges and collected taxes are non-refundable.

  • Return shipping is the responsibility of the customer.

  • We do not provide prepaid return labels.

  • International returns are accepted, but customers are responsible for all return shipping costs and any applicable customs forms or fees.

For full shipping details, please review our Shipping Policy.

Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or store credit unless there is a confirmed product defect:

  • Ultimate Patch Packs

  • Mystery Packs

  • Customized items

  • Discounted sale items

  • Gift cards

Exchange and Store Credit Requests

We understand that mistakes can happen! If you accidentally ordered the wrong design, quantity, or device type, or if you are unhappy with the appearance of your item due to normal printing variations, please contact us within 14 days of delivery to request a store credit or exchange.

Exchanges or store credits are reviewed on a case-by-case basis and are subject to approval. Items must be unused, unopened, and in original condition to qualify.

Please note:

  • Customers are responsible for return shipping costs for exchanges or store credit returns.

  • Minor variations in color, size, or design placement, which are normal in custom printing, do not qualify as defects. However, we may offer a store credit or exchange for eligible unused and unopened items.

  • Final sale items, Ultimate Patch Packs, Mystery Packs, customized items, discounted sale items, and gift cards are not eligible for exchange or store credit.

To request an exchange or store credit, please email hello@pumppeelz.com or chat with us. Our team will review your request and provide further instructions if eligible.

We want you to love your Pump Peelz experience and are happy to work with you to find the best solution! 💙

Product Images and Appearance

Our product images are digital renderings designed to showcase the design details clearly.
Due to differences in screen settings, the breathable nature of our newer patch materials, and the custom printing process, minor variations in color, size, or design placement are normal and expected.
Small differences are a natural part of custom-printed products and are not considered defects.
Dissatisfaction with appearance due to these variations does not qualify for a refund. In these cases, we may offer a store credit upon return of the unused and unopened item(s) within the standard 14-day return window.

Defective, Incorrect, or Missing Products

If you receive a defective or incorrect item (such as a manufacturing error, incorrect design, or product malfunction), or if an item is missing from your order, please contact us within 14 days of receiving your package.
Please provide photos (if applicable) and a brief description of the issue.
We will gladly offer a refund, store credit, replacement, or send the missing item for confirmed issues.

How to Start a Return, Exchange, or Missing Item Request

If you believe your product or order may qualify for return, exchange, or review after reading our policies, please email hello@pumppeelz.com or chat with us.
When contacting us, please provide:

  • Your order number

  • The reason for your request

Customers are responsible for return shipping costs for any approved return or exchange.
Our team will review your inquiry and provide further instructions if eligible.
Refunds, store credits, or exchanges are issued only after returned items are received and inspected.
If a missing item is confirmed, we will gladly ship the item at no additional cost.

Pump Peelz is a small, type 1 diabetic-owned business, and we truly value every customer. Thank you for trusting us — your satisfaction means everything to our team! 💙

If you have any questions or concerns about your order, please don't hesitate to reach out. We're here to help make your Pump Peelz experience a great one.

📩 Contact us anytime by chat or by emailing hello@pumppeelz.com.