Skip to content

FAQ

Pump Peelz FAQ

1. What is Pump Peelz?
Pump Peelz is a type 1 diabetic owned small business specializing in creating stylish, durable, and customizable adhesive covers and patches for diabetes medical devices. Our Peelz and patches inject your personal style onto your devices.

2. How do Pump Peelz stickers work?
Made from high-quality material, Peelz adhere securely to your device's surface. Simply peel off the backing and apply for an instant makeover. Clear instructions ensure easy application.

3. Are Pump Peelz easy to apply?
Yes, they're designed for easy application. Clean the device's surface, peel off the backing, and carefully apply the Peelz, smoothing out any air bubbles.

Applying Patch Products:

Please see our application video for applying patches. 

Written directions:
For applying patches, start on the backing side by folding the patch to locate the creases. Working down each crease, gently apply pressure to break the seal. Repeat the process for every crease on the backing. Once the seal is broken, gently tug the patch to ensure all parts are separated. Start with the middle or the biggest section. Remove the middle backing leaving behind two sections for your fingers to hold onto for placement. The middle area will be a guide for placement over the transmitter. Slowly apply pressure to the area of the exposed patch to ensure adherence to the skin. When ready, carefully remove the backing from the next section. Peel away from the transmitter to allow the patch to stick to the skin. Repeat this process until all pieces of the backing are removed and the patch is successfully adhered.

* Please note, we do not recommend using any additional skin adherence sprays or products with the Patch+ product as it may interfere with the adhesion of the patch to your skin. *

4. Are Pump Peelz durable?
Absolutely! Made from durable, waterproof material, they withstand daily wear and tear, including sweat and water exposure, without fading or peeling.

5. Can I customize my Pump Peelz?
Yes! Choose from a wide range of designs, colors, and patterns, or create custom Peelz with your own designs or photos. Visit our Custom Shop to create your own unique design.

6. Do Pump Peelz exclusively cater to insulin pumps?
No, Pump Peelz offer a wide variety of products for all diabetes medical devices. While we offer products compatible with insulin pumps, we also provide options for CGMs, glucose meters, and more.

7. Can Pump Peelz be reused?
While some Peelz graphics can be carefully peeled off and reapplied, reuse isn't guaranteed and depends on factors like the duration of wear or use. However, please note that patches are not reusable.

8. Do Pump Peelz interfere with device functionality?
While Pump Peelz are designed to be thin and lightweight, intended not to interfere with device functionality, we cannot guarantee that they will not. However, they are meticulously crafted to fit your device's buttons, ports, and sensors accurately, ensuring minimal disruption to operation.

9. Can I remove Pump Peelz without damaging my device?
Yes, our Peelz are easily removable without causing damage. 

10. How can I contact Pump Peelz for support or inquiries?
Contact our customer support team through the chat support option on our website or email us at hello@pumppeelz.com

11. What if my product arrives damaged?
Contact us immediately with details and photos of the damage. We'll promptly provide a replacement or credit if notified within our return policy timeline.

12. Shipping Questions:
For shipping inquiries, visit our Shipping Policy page here. Contact us by chat or email if you need further assistance.

13. Affiliate Program:
Join our affiliate program and earn commissions for promoting Pump Peelz. Learn more and sign up here.

14. Clinical Samples and Information:
Healthcare professionals can request clinical samples and information here to learn about Pump Peelz benefits for patients. Contact us with any questions or requests.

15. Return Policy:
At Pump Peelz, we prioritize your satisfaction with our products. However, due to the custom nature of our items and the fact that each product is uniquely printed to order, returns are not always accepted. Returns are available for all products except for patches, provided they are in their original condition, unused, and undamaged.

Refunds are only available if an order is canceled within 24 hours of being placed. This policy is in place due to the nature of our business and the process of printing each product to order. Beyond the 24-hour mark, we offer store credit for returns.

To initiate a return or inquire about a refund, please contact our customer support team at hello@pumppeelz.com with your order details.

Please note the following conditions for returns:
- Items must be returned in their original condition, unused, and undamaged.
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
- When applicable, refunds will be issued to the original payment method within 5-7 business days of receiving the returned items.
- Exchanges will be processed promptly upon receiving the returned items.
- Store credits will be provided by gift card to the email address on the customer's account within 5-7 business days upon communication and agreement with a team member.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help make your Pump Peelz experience enjoyable.


---
If you need further assistance or have any more questions, feel free to chat with us or email us at hello@pumppeelz.com!