🌟 Pump Peelz Return & Exchange Policy

We want you to love your Peelz! If something isn’t quite right, we’re here to help and make the process simple and supportive. 💙

Return Eligibility

• You have 14 days from the date your order is delivered to request a return or exchange.

• Items must be unused, in original condition, and include all pieces to be eligible.

• All returns must be authorized before being sent back. Returns sent without approval may be delayed or declined.

Important Return Details

• Customers are responsible for return shipping costs unless otherwise specified by our team.

• Once your return is approved, it must be received within 30 days to remain eligible for a refund, store credit, or exchange.

• Original shipping costs and taxes are non-refundable.

• If a returned item arrives used, damaged, or incomplete, we may decline the refund or issue a partial store credit.

Refund Guidelines

• Refunds apply to unused, approved returned items only and will be issued to the original payment method after inspection.

• Please allow 5–10 business days after approval for the refund to appear on your statement.

• Original shipping fees and taxes are not refundable.

Shipping Protection & Damaged Orders

If you purchased Shipping Protection, we will gladly assist with replacements, store credit, or refunds for lost or damaged packages.

If Shipping Protection was declined, Pump Peelz is not responsible for packages lost, stolen, or damaged once they leave our facility. For uninsured packages, USPS requires you to file a claim directly:
👉 https://www.usps.com/help/missing-mail.htm

If your package arrives damaged, please contact us within 14 days with photos and order details. We're here to help.

Non-Returnable Items

These items are final sale (unless there is a confirmed product defect):

• Ultimate Patch Packs

• Mystery Packs

• Customized items (including Create-Your-Own)

• Discounted sale items

• Gift cards

Exchanges & Store Credit

If you ordered the wrong device, design, or quantity — or aren’t happy with the appearance due to normal printing variation — contact us within 14 days.

• Items must be unused and in original condition.

• Customers are responsible for return shipping.

• Exchanges and store credit are approved case-by-case.

Note: All Peelz products are custom printed. Small variations in color, size, or design placement are normal and not considered defects.

Incorrect, Defective, or Missing Items

If you receive the wrong item, a defective product, or something is missing:

• Contact us within 14 days of delivery

• Include photos (if applicable) and a brief description

Once confirmed, we’ll happily send a replacement, issue a store credit, or process a refund.

Order Cancellation Policy

• You may request a cancellation within 24 hours of placing your order by emailing hello@pumppeelz.com or using our website chat.

• Because each item is custom made, orders move into production quickly.

• After 24 hours, cancellations may only be eligible for a partial refund or store credit, depending on production status.

• If an order has already shipped, it cannot be cancelled.

We’re Here to Help

Pump Peelz is a small, type 1 diabetic-owned business. Your support truly means the world to us. If you ever have questions about your order, our team is always here. 💙

📩 Email: hello@pumppeelz.com
💬 Chat with us: Right on our website anytime