Yes, it's true! We ship worldwide!
All prices on the website include free standard shipping on domestic orders over $40 USD and international orders over $75 USD. The free shipping offer excludes countries that require shipping methods other than USPS due to shipping suspensions. Your Peelz products are shipped from our warehouse located just outside of Pittsburgh, PA.
It will take 7-10 business days to manufacture your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. We do NOT ship orders the same day as each product is made to order. Please allow up to 7-10 business days for orders to process (for example, if you order on Monday, your order should ship out the following week between Wednesday and Friday). You will receive a confirmation e-mail with the tracking link once your order ships.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. If an order is delivered to the wrong address, it is the customer's responsibility to place a new order. Refunds and replacement orders will not be provided due to customer address errors.
Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address). Orders cannot be delivered to PO box addresses.
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Courier Phone Numbers
USPS1-800-275-8777Press 0 , then 0, then press 5, then 5, then 2DirectLink1-908-289-0703Clickhere for customer support
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Peelz.com, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at hello@pumppeelz.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If an order is delivered to a wrong address, it is the customer's responsibility to place a new order. Refunds and replacement orders will not be provided due to customer errors.
LOST, STOLEN, or DAMAGED PACKAGES
All of our shipments include tracking with delivery confirmation. At checkout, all customers are also opted 'in' for Route Package Protection. If you choose to opt out of this protection, Peelz cannot be held responsible if your package becomes lost, stolen, or damaged. You can find more info on our blog about how Route can help protect your Peelz shipments.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
For further assistance in locating your package from the USPS, please refer to the following link:
https://www.usps.com/help/missing-mail.htm
USA STATE SALES TAXES
Please note that Peelz.com charges state sales taxes on orders to Pennsylvania at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and Peelz.com in no way benefits from this and directly pays this amount collected to the state.
MILITARY MAIL
We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.
At check-out, please select United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific.
For more information on military mail with USPS, please click here.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@pumppeelz.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@pumppeelz.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at sales@pumppeelz.com
PRICING & CURRENCY CONVERSION
All prices listed on the website are in currency that you choose, however, all final checkouts are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using this online currency converter.
PAYMENT OPTIONS
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, Google Pay, and Amazon payments.
USA STATE SALES TAXES
Please note that a 6% state sales tax will be collected on all orders made to Pennsylvania. These collected taxes are mandated by the local state governments and Peelz.com in no way benefits from this and directly pays the amount collected to the state.
PAYMENT SAFETY
No card information is ever saved at Peelz.com and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Peelz.com does NOT keep credit card information on record.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
